مطلوب HR في شركة PepsiCo
About the company
PepsiCo is a global food and beverage leader with a product portfolio including 22 brands that generate more than $1 billion each in annual retail sales. Our main businesses – Quaker, Tropicana, Gatorade, Frito-Lay and Pepsi-Cola – make hundreds of enjoyable foods and beverages that are loved throughout the world.
At PepsiCo, you get the best of both worlds: an entrepreneur’s mindset plus reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life’s work. Bring your unique perspective. Bring curiosity. Bring ingenuity, and drive. We’ll give you a platform to be daring on a global scale
Job Description
Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting)
Develop and update enrollee list (Life insurance, Executives’ medical insurance, Delta insurance)
Process quarterly invoices (Life insurance, Executives’ medical insurance, Delta insurance)
Coordinate executives’ medical cards issuing process
Finalize life insurance claims (death and disability cases) in coordination with finance and field teams
Process one time payments (Iftar/Eid/etc..).
Work with TR team on wellness campaigns activation and communication
Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated
Qualifications/Requirements
HR Shared Services process and SLA management experience
Service management and ticket management system experience
Process management and continuous improvement with a focus on optimization and productivity
Technical / Functional Skills & Knowledge of HR Tools and Interfaces
High level of accuracy and attention to details