وظائف خدمة العملاء

Sales and Customer Services Representative

Sales and Customer Services Representative

Job Description

  • Act as the primary point of contact for customers and respond to their inquiries via phone, email, and chat in a timely and professional manner.
    . Coordinate with other departments to ensure timely and efficient delivery of services to customers.
  • Provide customers with accurate information about delivery times.
  • Manage customer complaints and resolve issues promptly and effectively.
  • Keep track of all customer interactions and maintain records of all customer-related transactions.
  • Follow up with customers to ensure their satisfaction with the company’s services.
  • Maintain a positive and professional relationship with customers to promote long-term loyalty and repeat business.
  • Provide support to sales and operations teams as needed.

•Ensure smooth and timely process flow and updating the customer by email.

  • Ensure accurate and timely data entry into our operating system.
  • Submitting weekly reports to Management
  • Receiving and acknowledging Documents
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure documents are timely sent customers.
  • Interact with our customers in arranging their requests, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers.
  • Meet compliance at all times to regulations.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers’ standard operating procedures are followed and updated
  • Overseas communications, timely responses to messages and requests (internal and external)
  • Coordinating with customers in case of missing documents in files and updating in system.

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Job Requirements
•Excellent communication and interpersonal skills

  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
    •Strong problem-solving and analytical skills
    •Attention to detail and accuracy in data entry and record-keeping
  • Proficiency in computer systems and software, including Microsoft Office,etc.
  • Ability to multitask and prioritize competing demands
  • at least very good in English.

Job Details
Experience Needed:
2 To 20 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Gender:
Female
Salary:
4500 To 6500 EGP Per Month, Commissions
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