تفاصيل خدمة عملاء و سيلز فى British Council
تفاصيل خدمة عملاء و سيلز فى British Council
Customer Service and Sales Officer – Teaching Centre for British Council
Role Purpose
The overall objective of a Teaching Centre Customer Service and Sales Officer is to secure excellent sales results (from new and existing students) to assist the Teaching Centre to meet or exceed its sales targets. The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).
Support to Teaching Centre
To provide energy and purpose in following the Marketing Action Plan and Academic Quality Plan in agreement with the CSM and Teaching Centre Manager with a view to achieving student and test-taker numbers and income targets
Register / reserve / waitlist students in appropriate classes, entering details accurately on TCMS, in a professional and friendly manner
Distribute, collect and collate satisfaction surveys for all regular public courses into the agreed documentary scorecard management system to agreed timings and standards
Collect and report money collected from customers for placement tests / courses / books / examination registrations and other products / services daily according to FCCF and audit requirements, through cash desks and by issuing receipts for all income received; reconciliation and, accepting refund requests. Cash desks must be balanced and closed accurately with actual received income
Record all corporate clients, sponsored students and all Regular Public Course students on TCMS
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Essential Requirements
Higher Diploma and/or 2 years equivalent professional experience in Customer services
Comprehensive, proven experience as a customer service and sales executive
Minimum experience of marketing and negotiating techniques
Fast learner and passion for customer service and sales
Self-motivated with a results-driven approach
English at Proficiency Level B2
Desirable Requirements
Customer Service Professional Qualification
Relevant qualification or training undertaken in Sales
Hands-on experience with CRM software is a plus
Further Information
Role title: Customer Service and Sales Officer – Teaching Centre
Number of positions: 1
Pay Band: 4/H
Salary: EGP 8971.20
Contract type: 1-year fixed term local contract
Location: City Stars, Egypt
Closing date and time: 27th August 2023 (23.59 Gulf Standard Time)
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