فرصة عمل خدمة عملاء شركة Nestlé
Nestlé - Call Center Agent - EgyCareers
Call Center Agent
Industry : Consumer Goods Food & Beverages Food Production
Employment Type : Full-time
Job Functions ; Purchasing Distribution Supply Chain
Location: Cairo, Egypt
Company: Nestlé Egypt
To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.
A day in the life of
Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
Assign correct owners to customer request based on identified reasons
Recording of customer feedback from all areas of O2C processes
Capture Voice of Customer and external surveys to learn customer perception and expectation
Provide basic technical solution and document requests by customer
What Will Make You Successful
From 1 to 2 years of Customer service in similar market environment
From 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
Operational experience in logistic functions (optional)
Experience working in strong team environment and able to use problem solving skills.
Excellent written and oral communication skills.
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