وظيفة Customer Solution Analyst لشركة Nestlé
Nestlé - Customer Solution Analyst - EgyCareers
Customer Solution Analyst
Industry : Consumer Goods Food & Beverages Food Production
Employment Type : Full-time
Job Functions : Purchasing Distribution Supply Chain
Position Summary
To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash flow.
Complete and resolve all demand capture failures within defined service level agreement
Contact customer or internal contact to resolve blocked orders within Service Level Agreement
Align material information with customer to be able to capture orders
Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders
Manage Stock Allocation issue that requires a customer contact
Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues
Collaborates with billing in the resolution of billing issues that requires a contact with the customer
Provide 360 visibility on status of orders to customers and internal teams
Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure – e.g. COC O2C Master Data Specialist and COC Pricing Analyst
Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines
What Will Make You Successful
Bachelor’s Degree in Business Administration or any related field
From 2-4 years of experience in Supply Chain
Passion for working with customers, internally and externally
Fluency in English & Arabic languages
SAP experience is must
Power BI knowledge is a plus
Analytic endowment
Shows a strong desire to develop trust and long-term relationships
Proactiveness for service improvements and responsive to customer demands
وظائف اخري قد تهمك ،
》وظائف بنك CIB بشهر نوفمبر 2020
》سيلز لأحد البنوك الحكومية براتب 3500 ج