تفاصيل وظائف خالية في بنك المشرق
تفاصيل وظائف خالية في بنك المشرق
1 – Collection Officer (Egypt CoE)
About the job
Job Purpose
Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc).
Key Result Areas
Work a queue of delinquent accounts
The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
Work is done on an automated collection system- Finn1 which is a web based system.
Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
Follow up promises to ensure payments are received
Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
Develop an assertive approach to resolve customer queries
Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
Route difficult/complex cases to the Team Leader.
Achieve the performance targets that has been communicated by the TL
Work on reports and debits account as and when required.
Knowledge, Skills, and Experience
Minimum Graduate
Product Knowledge
Excellent verbal and written communication skills
Assertiveness
All collectors will undergo training prior to joining the production floor- which will cover negotiation, Finn1 etc.
2 – Relationship Officer -(Egypt CoE)
About the job
Job Purpose
Tele Sales – Selling General Insurance Products (Motor, Medical, Health & Travel) to New & existing General Insurance Clients of Mashreq.
Key Result Areas
Delivering daily/monthly KPA’s/KPI’s (calls, revenue target, system update etc.)
Portfolio management – General Insurance Products.
Retention of existing clients in a compliant & timely manner to ensure client is not lost to competitor.
Exceptional customer service and end to end relationship management.
Handling all customer queries/complaints relating to pricing, cancellation or policy document requirements.
Knowledge, Skills and Experience
1+ years of related banking experience (General Insurance Sales)
Strong understanding of General Insurance Products (Motor, Medical, Health & Travel Insurance).
Excellent Communication and negotiating skills.
Familiarity with bank’s/Insurance providers operations, sales, support and system environments and a strong customer focus.
Very well versed competitor offering and market know how.
Excellent communication skills in English is mandatory for this role
3 – Associate-Payment Operations (Egypt CoE)
About the job
Job Purpose
Processing of transactions related to Clearing, Collections, Cash management, centralized PDC, book transfer, swift remittances area to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer experience.
Key Result Areas
· Processing transactions within established delivery standards, to ensure accuracy, authenticity and compliance with operating procedures.
· Acquire thorough knowledge of processes as well as operating systems
· Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
· Attend all inquiries/complaints (internal/external) promptly.
· Perform reconciliation and internal controls activity.
· Facilitate translation of Arabic instructions for processing team.
Knowledge, Skills and Experience
· Excellent communication skills –English and Arabic.
· Strong interpersonal skills.
· 2 to 4 years’ experience in payments back office operation with financial industry.
· Strong knowledge of cheque clearing process, swift payments such as MT202/103 and easiness/expertise in dealing with excel.
· Good verbal/written communication and computer operating skills.
Good knowledge of general banking rules and regulations.
4 – Customer Service Manager, Trade Specialist- Egypt CoE
About the job
Job Purpose:
The role is to act as focal point of contact for end-to-end handling of all Trade & Factoring related queries received from corporate clients. They are expected to escalate and resolve potential issues related to customer trade transactions and associated processes to relevant stakeholders, whilst adhering to all relevant SLAs and CX standards. They are required to follow up on all trade related FI approvals for CIBG customer transactions. They will also be required to ensure to escalate any issues in a timely manner to their direct supervisor for onward evaluation and further escalation
They will be required to maintain up-to-date records of all client enquiries / complaints via the CRM. They are expected to have the ability to clearly identify root cause of issues and propose process improvements.
Key Result Areas:
Deliver excellent proactive and reliable trade service to clients, as measured via internal/external metrics
Ensure end-to-end solutions to the satisfaction of the client.
Engage RMs, Product Sales, Operations partners and other key internal stakeholders to solve client’s trade related transactional issues. (This will not include decisions on special pricing or financial /credit decisions).
Manage queries relating to charges computations and SOC queries pertaining to trade transactions.
Demonstrate understanding of back office processes
Knowledge, Skills, and Experience:
Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
University graduate preferable with a minimum of 5 years in Trade, Factoring and Operations, with an additional 3 years of experience in corporate customer service / client facing role. – FI experience advantageous
Deep knowledge of banking technology applications such as Flexcube, CRM, payment platforms, operational processes activities, etc.
Excellent comprehension skills and understanding of customer requirement
Possesses customer centric attitude with willingness to learn & take ownership
5 – Senior Agency Management Officer (Egypt CoE)
About the job
Job Purpose
Manage the debt collections agency relationship on an ongoing basis to ensure optimum performance levels are maintained
Key Result Areas
Manage the debt collections agency relationship on an ongoing basis to ensure optimum performance levels are maintained
Communicate targets and assess agency performance on an ongoing basis
Resolve queries from agencies on a daily basis thereby enabling them to manage customers and deal with objections and get customers to pay what is owed to the bank.
Negotiate with customers and enhance collected amounts
Raise settlement requests post reviewing the same and ensure all due process is followed
Ensure periodic reviews are done in a structured manner and shared with immediate supervisor and the collection management team.
Ensure agency assessments are carried out to assess performance, process control and other aspects and ensure any corrective actions identified are tracked and closed in a timely manner. Agency managers will also be required to recommend if we choose to terminate, continue or expand our relationship with the particular agency to the Collection Manager / Manager Recoveries / Sr. Manager Recoveries.
Ensure that agency bills are submitted and paid in a timely manner
Ensure that all agency staff are aware of the CODE OF CONDUCT and follow it at all times. Any issues need to be immediately escalated and dealt with urgency.
Knowledge, Skills, and Experience
Minimum Graduate
Product Knowledge
Excellent verbal and written communication skills
People management experience
وظائف قد تهمك ،
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