تفاصيل وظائف شركة ڤودافون مصر والتقديم الكتروني

تفاصيل وظائف شركة ڤودافون مصر والتقديم الكتروني

IT Front Line Specialist

About the job
Job Responsibility

Role purpose: To provide effective support and problem solving to Vodafone IT- applications and services.

Key Accountabilities And Decision Ownership

 Ensure 99.5% closing for assigned SR.

 Responsible for sharing team knowledge to new comers.

 Investigate, Generate and follow up with 2nd line/Concerned teams on open Service request/Issue.

 Effective supporting Zero SLA violation for the team.

 Participation in setting the team daily/weekly/monthly KPIs that represent the team objectives.

 Monitoring all KPIs and taking proper action in any violation in trend.

 Support to Customer care and retail services and closing issues and full understanding of team SR trees.

 Attend monthly team meeting, and full availability during shift hours.

 Handling support services and applications within shift base duty actions .

 Support and deliver team objectives (Automation, Zero violation, ..etc).

 On time answering for team’s hotline calls or emails.

Key Performance Indicators
99.5 On time handling for assigned SR in line with the agreed SLA.
100% handling for assigned tasks from team Sr. Supervisor within the agreed time/quality.
Zero violation for assigned SR/Actions.
Core Competencies, Knowledge And Experience

Requirements
Dedication, sense of ownership, and ability to work within a team
Strong communication, presentation, negotiation and analytical skills
From 2-5 years’ experience in application support domain.
Excellent Knowledge of telecom industry standards and technologies
Knowledge of IT analytical/reporting tools
Very good Analytical thinking
Solid background in IT services management methodologies.
Problem solving and decision making.
Deep knowledge in SQL/PLSQL Oracle knowledge.
Unix shell scripting experience.
IT of Tele-Communication Experience.
Good knowledge in Billing, Tibco, Seibel, Provisioning, IVR & MNP systems.
Must Have Technical / Professional Qualifications
B.SCof Computer science or Engineering-Communication or equivalent.
Experience in trouble shooting for IT applications issues.
Certificates in related fields is a plus.

Apply From Here

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