تفاصيل وظائف شركة نستله Nestlé والتقديم
تفاصيل وظائف شركة نستله Nestlé والتقديم
Contact Center Advisor – Nestlé Professional
About the job
Position Snapshot
Company: Nestlé Business Services Cairo
Department: Intergrated Marketing Services
Position Summary
To handle incoming calls and respond to social media “contact us” requests and emails covering the following services: Technical machine assistance, Telemarketing, Order capturing, Payment collection and Dues payments. As well as conducting survey and service satisfaction assessments and creating quatitative and qualitative insightful reports coverning all mentioed servcies.
A day in the life of…
Guide Nestle Professional customers and consumers through complains handling and other queries regarding Nestle products range and services.
Ensure cases are followed up with operationl team on time resolviong.
Handling received engagement to MENA region Consumer Care Center for different contact reasons and through various channels (Phone, Emails, Contact us forms, Social contacts)
Conduct Consumer/Customer satisfaction surveys.
What Will Make You Successful
Minimum 1.5:2 years of experience
Fluent in English
Strong communication skills
Strong analytical Skills
Ability to work in a challenging environment
Can apply the Proactive Cooperation mindset on his/her daily tasks
Proficient use of Microsoft Office
وظائف قد تهمك ،
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