تفاصيل عدد 5 وظائف حديثة في البنك التجارى الدولى CIB يونيو 2021

تفاصيل عدد 5 وظائف حديثة في البنك التجارى الدولى CIB يونيو 2021

1 -BUSINESS BANKING INBOUND AGENT – OUTSOURCED – (210000O8)

Description

Job Purpose

To handle inbound calls diligently for the Business Banking segment and support in the digital customer requests to promote business-banking products.

Description

Business Banking Inbound Calls Handling

Control effectively customers’ calls through applying appropriate handling techniques to improve the call average handling time/ interactions average response time.
Assist in automating Business Banking customer transactions in order to offer alternative channels solutions.
Handle customer requests through recorded calls and ensure proper closure of those requests in a timely manner to maintain customer satisfaction.
Handle complaints with the concerned branches until resolution and submit a report of the handled cases accordingly to ensure service quality.
Liaise with other departments to ensure proper closure of pending customers inquires/requests.
Ensure high service quality during inbound interactions and handle customer’s complaints according to the call center approved standards.
Achieve cross selling for the business banking products according to the set targets on a monthly basis in order to contribute in the achievement of the call center target.
Update customer records with the inquiry details and update the response history to ensure accuracy and availability of all customer records.
File carefully the department copies to maintain proper and efficient archiving.
Handle business banking customers’ products inquiries to provide full awareness of products’ features and charges to customers to maintain customer satisfaction.

Policies, Processes and Procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.

Compliance

Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Qualifications

Qualifications & Experience

• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.

• 0 – 1 year of experience

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2 -DATA CENTER ENGINEER – (210000OA)

Job Purpose

To maintain and manage the availability of Data Center equipment to the highest standard level with suitable and acceptable condition.

Description

Operation Center Management

Manage the adherence to Safety & Security rules and regulations.
Handle the proper functioning, maintenance, repair, and efficiency of Mechanical systems, Architectural systems, Physical security, and Telecom systems.
Ensure that Data Center Technician activates are properly implemented.
Ensure that preventive maintenance activities are carried out as scheduled.
Ensure that new equipment is installed in proper locations in terms of power requirements and data cabling.
Monitor the supplies and materials required for maintenance and cleanness of the Data Centre to ensure their availability whenever needed.
Monitor Data Center operators staff Daily performance on assigned tasks to ensure quality of deliverables.
Ensure that proper Log records for all activities performed in the Data Center are kept and maintained up to date and apply logs changes as needed.
Ensure that the Data Center Monitoring Systems are continuously active and their data maintained and archived.
Ensure strict Physical Security for the Data Center, and ensure that all recorded surveillance camera files are maintained and properly backed-up and stored.
Ensure that all the repairs and related Maintenance activities for the assigned systems are performed as scheduled to maintain an up and running Data Center.
Monitor Site Scope and Network Node Manager and proper escalation in case of alerts as part of the 24/7 monitoring tasks for network equipment and systems.

Policies, Processes and Procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

Follow the day-to-day operations related to own jobs in the Technology Infrastructure to ensure continuity of work

Compliance

Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks”

Qualifications

Qualifications & Experience

o Bachelor’s degree in Engineering, Computer / Communications / Electrical or their equivalent.

o Engineer: Minimum 2 – 3 years of experience in a similar position.

Senior Engineer: Minimum 4 – 5 years of experience in a similar position.

o Excellent knowledge of Data Center systems and Servers (CCNADC and ITIL foundation also are preferred).

o PCI,NFPA,ISO,BICSI standards knowledge are mandatory.

o Knowledge of CFD modelling & AutoCAD is a plus

Skills

o Very good command of English and Arabic languages

o Very good Communication skills

o Excellent presentation skills