Customer Support Agent for ONDUSTRIAL L.L.C
Customer Support Agent for ONDUSTRIAL L.L.C
About us
ONDUSTRIAL is a B2B marketplace in Egypt serving industrial sector. Since the beginning of e-commerce in 1995, a lot of consumer products are sold through it achieving more welfare for people, but we believe that e-commerce for industrial sector is necessary to offer availability of solutions and also better prices.
Job Description
Position Overview:
We are seeking a highly motivated and detail-oriented Customer Support Agent to join our team. The successful candidate will be responsible for providing exceptional customer service and support across multiple communication channels, including phone, WhatsApp, email, and messenger. They will play a critical role in ensuring customer satisfaction and fostering positive relationships with our clients and vendors.
Responsibilities:
Receive and respond to customer inquiries and requests promptly and professionally via phone, WhatsApp, email, and messenger.
Communicate with vendors to confirm product availability, pricing, and other relevant details.
Utilize CRM system to generate quotations when necessary and ensure accuracy of pricing and product information.
Prepare and send quotations to customers in a timely manner, addressing any questions or concerns they may have.
Proactively follow up with customers to close deals and provide assistance throughout the sales process.
Solicit feedback from customers who have made purchases through our website, addressing any issues or concerns and ensuring a positive shopping experience.
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Job Requirements
Qualifications:
Must be university graduate
1-3 years of experience is preferred
Proven experience in a customer service or sales support role, preferably in a similar industry.
Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and vendors.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using CRM software and other relevant tools for customer support and sales processes.
Ability to work independently and collaboratively as part of a team, with a positive attitude and willingness to learn and adapt.
Job Details
Experience Needed:
1 To 3 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
8000 To 10000 EGP Per Month, Bonus From Net Profit, Transportation Allowance
Job Categories:
Customer Service/Support
Sales/Retail
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