Call Center Agent for El Abd Group
Call Center Agent for El Abd Group
About us
Was founded in 1981 to operate in the field of household appliances and its components. During the past three decades, we have been the top choice for the Egyptian consumer and trade partners due to our commitment to offer high quality products and superb customer service. We are a consumer focused company that always works bearing in mind its customers’ needs; and our strategy is to reach the ultimate customer satisfaction.
Our new product range incorporates the latest technology, high features, high quality, reliability and modern designs to satisfy different consumer needs. Furthermore, the new range offered is environmental and user friendly. Our products are fully supported by professional customer care service centers with very competitive prices
Job Description
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
للتقديم علي طلب توظيف خاص بمجالك من |هنا
و لانشاء سيرة ذاتية احترافيه بمساعدة أحد موظفي الموارد البشرية | من هنا
Job Requirements
Male/Female, maximum age: 29
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Details
Experience Needed:
1 To 2 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
Confidential
Job Categories:
Customer Service/Support
Apply from here
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للتقديم علي طلب توظيف خاص بمجالك من |هنا
و لانشاء سيرة ذاتية احترافيه بمساعدة أحد موظفي الموارد البشرية | من هنا