Customer Service Executive for Aramex
Customer Service Executive for Aramex
About us
At Aramex, we strive to connect the world, enabling growth and wealth for businesses, our employees, and the communities we partner with, through our passion, entrepreneurial spirit, and continuous customer satisfaction.
Founded in 1982 as an express operator, we quickly grew into a global logistics network with more than 600 offices in over 65 countries, that delivers logistics services and transportation solutions, with a range of specialized offerings like international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions.
Our dedication to innovation drives how we do business. It allows us to adapt to challenging market conditions, execute last-mile delivery solutions, develop pioneering new products and services, and quickly respond to our customers worldwide.
We take pride in being the first in the region to develop a sustainability report that highlights all our green achievements, including a 20% reduction in emissions by 2020, which we surpassed with substantial investments in renewable energy, electric vehicles, and energy awareness.
Purpose
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
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Job Description
Handle all GCS cases, follow up and close all requests.
Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”.
Manage and meet customer expectations.
Respond to all customer’s inquiries to improve their customer service experience.
Provide excellent customer service for customers as per Aramex CS standards.
Facilitate the flow of information horizontally and vertically.
Collaborate with the team to achieve the team objectives.
Serve all customer’s inquiries and provide full information and advice.
Close pending cases in a timely manner.
Achieve Aramex customer service KPIs Pass the customer service audits.
Support to solve the bad address shipments if needed.
Implement Customer Service KPIs
Sustain high customer satisfactory service level.
Follow up on domestic and express outstanding shipments for cash if needed.
Ensure customer satisfaction to retain customer.
Job Requirements
Customer Service Experience (1-2) years
Bachelor’s degree Holder (Logistics/ Supply chain Major Preferably)
Customer-oriented
Excellent Communication Skills
Problem Solver
English Language Fluency
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