التقدم لوظائف البنك الأهلي الكويتي لحديثي التخرج بتاريخ 5 يناير 2021

التقدم لوظائف البنك الأهلي الكويتي لحديثي التخرج بتاريخ 5 يناير 2021

Customer Service Officer
Date: Jan 5, 2021

Location: Giza Branch (EGY15), Egypt

Company: AL AHLI BANK OF KUWAIT

Job Purpose
Deliver high quality service to customers through providing banking service

Key Accountabilities
Sales Achieve sales targets covering all required banking products as per branch business objectives.
Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
Products Explain products and services to customers in order to achieve sales
Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Complaints Resolve issues and complaints from customers; escalate issue when outside authority
Customer requests Process requests from existing and new customers and provide them with excellent service
Customer administration Send, receive and file confirmations and ensure transfers are properly processed
Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

Education
Bachelor’s Degree or equivalent certification/experience
Experience
From 0 to 4 years of banking experience

Competencies & Skills
Effective Communication,
Professional Ethics,
Customer Centric,
Result Focus,

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