Customer Support Representative for Intouch CX
Customer Support Representative for Intouch CX
Our Story
We have built a culture around our people. By empowering our team members, we exceed your customers’ expectations. A win for you, is a win for us.
Our solutions deliver unmatched customer experiences and actionable insights, while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners.
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
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Job Requirements
6 months of experience in Customer Service Field.
Proficiency Level B2- C1 English level.
Should be flexible with 24-7 rotating shifts.
Work on site – Maadi Technology Park.
No Transportation. Transportation allowance provided instead.
Job Details
Experience Needed:
1 To 5 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Salary:
8000 To 12000 EGP Per Month
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