تفاصيل وظائف خدمة عملاء فى الجامعة الالمانية

تفاصيل وظائف خدمة عملاء فى الجامعة الالمانية

Call Center Agent for GUC

About us
The German International University (GIU) is established in the frame of co-operation agreement between Germany & Egypt, offering German Bachelor, Master and PhD degrees with the vision of empowering Egypt, the Region, and Africa through introducing the German Research University specialized in Applied Sciences.

In today’s tough job market, students focus on employability and how they can build their careers, shape their future, and equip themselves with the adequate scientific and technological knowledge.

Job Description:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.

Answer all incoming calls and respond to students’ requests
Provide inquirers with accurate and complete information
Identify, research and resolve student’s issues using
the computer system
Follow up on inquiries that are not solved immediately and contact the inquirer.
Communicate with other departments to resolve problems regarding complains
Transfer customers calls to appropriate staff

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Job Requirements:
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
High level of Communication skills
Presentable and has self-confidence.
Finds pleasure in fulfilling the expectations of inquirers when serving customers

Qualification:
University Degree in any field.
1-3 years of experience as a call center agent
Very good command English and Arabic is a must; any other language is a plus.
Very good computer skills (Word, Excel…etc.)
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