تفاصيل وظائف Moderator فى شركة أمان

تفاصيل وظائف Moderator فى شركة أمان

Social Media Moderator for Aman

About us
Headquartered in Cairo, Egypt, yet unrepresented to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the fields of information technology, data center outsourcing, contact center, smart buildings, consumer electronics, social media development, food and beverage, land transport and PET re-manufacturing.

Raya Holding shares are listed in the Egyptian Exchange (EGX) since 2005, while the company empowers 6,500 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland and Nigeria.

Job Description
Moderate social media pages, and merchant’s communities in private groups
Communicate with industry professionals and influencers via social media to create a strong network
Service community admin accounts, processing emails and complaints, escalating when necessary
Produce reports on relevant moderation statistics, issues and outcomes
Monitor all industry and company information and news to anticipate potential issues

Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
Respond to customers regarding their Social Media messages in order to improve their experience.
Proactively identify sales leads and educate in-market customers on product functionality and service
Manage existing online cases, completing follow-ups and achieving operational metrics
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

Job Details
Education Level:
Not Specified

Salary:
Confidential
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