تفاصيل وظائف خدمة عملاء فى شركة Webhelp

تفاصيل وظائف خدمة عملاء فى شركة Webhelp

Customer Support Representative for Webhelp

About us
Webhelp creates game-changing customer journeys.
As your global CX BPO partner, we design, deliver, and optimize unforgettable human experiences for today’s digital world.

Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Job Details
Education Level:
Not Specified

Salary:
8800 To 11000 EGP Per Month
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