تفاصيل وظائف خدمة عملاء فى Reportage Egypt
تفاصيل وظائف خدمة عملاء فى Reportage Egypt
Customer Relation Officer for Reportage Egypt Real Estate Development
About us
With over 20 years of experience, Reportage Properties is one of the largest private developers in the United Arab Emirates and Egypt, with projects in Abu Dhabi, Dubai, and now Cairo.
Job Description
Monitoring customer accounts to identify overdue payments.
Follow up on customer collections.
Keeping accurate records and reporting on collection activity.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments.
Update account status records and collection efforts.
Contacting customers and informing them of their overdue bills.
Supports and provides superior service via phones, and e-mails as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.
Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
Maintains the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
Follows the agreed-on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
Job Details
Education Level:
Not Specified
Salary:
5000 To 7000 EGP Per Month
للتفاصيل والتقديم | من هنا
لأحدث الوظائف وايام التوظيف المفتوحة تابع قناة شغل علي تليجرام من هنا
وظائف قد تهمك ،
》وظائف Data Entry فى شركة BONUS
》وظائف كاشير فى شركة egyptian pearl’s
》وظائف إدارية فى Mansoura Glass
》وظائف تلى سيلز فى شركة Sadan
》وظائف خدمة عملاء فى Sitel Group