تفاصيل وظائف HR فى شركة Pepsico

تفاصيل وظائف HR فى شركة Pepsico

HR Ops Sr Associate – Reporting & Analytics for Pepsico

Responsibilities
Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
Identify service delivery and process improvement opportunities in the assigned process.
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.

Partner with team to execute plans to improve customer satisfaction with a focus on processes.
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
Manage escalation and takes ownership for ultimate issue resolution.
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
Ensure knowledge management platform is updated.

Qualifications
HR Shared Services process and SLA management experience: 2-3 years
Reporting and Analytics Skills.
Service management and ticket management system experience.
Customer orientation
Process management and continuous improvement with a focus on optimization and productivity
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