تفاصيل وظائف فى شركة Mercedes

تفاصيل وظائف فى شركة Mercedes

Customer Service Back Office Support Specialist (Outsourced) for Mercedes-Benz Egypt

About the job
What is this role about ?
The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus

Main tasks
Debit/Credit Notes processing
Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
Issuing Debit notes for Daimler Warranty claims charge back

Other Tasks
Monitor & Report attendance performance of team
Support in presentation making

Training and qualification
Bachelor’s Degree in Business Administration/Engineering or any equivalent field

Technical knowledge
Familiar with MS Office applications (Excel-Word-PowerPoint)

Soft skills/individual competence
Interpersonal skills with the ability to work under pressure
Excellent communication skills
Negotiation skills
Reporting and process management

Experience
1-3 years of experience in related fields
Language
Good command of English Language
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