وظائف مهندسين ودعم فني لشركة DELL
1 – Technical Support Engineer
Key Responsibilities
As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You Will
Solve complex problems for customers with challenging expectations
Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue
Ensure that customers are treated with highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues
Have the opportunity to mentor and coach other team members
Essential Requirements
First-rate customer focus, phone etiquette and work ethic.
Excellent communications skills.
Ability to work under pressure with calmness and composure.
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
Experience in one or more of the following is a plus: Linux/ Unix, Storage, Networks, Virtualization.
Desirable Requirements
Solid relevant experience.
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.
2 – Technical Support Engineer 2-Vxrail
Key Responsibilities
Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
Ensure that he/she is available to work in shifts and flexible with overall coverage for technical support to include weekends
Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue
Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues
Requirements
Bachelors Computer Engineering or Computer science
2 to 5 years of Relevant experience
French or German language is highly preferable
Virtualization – VMWare vSphere – VCP certified or relevant work experience
SAN/VSAN – Good knowledge of fibre channel switches
Ethernet Networks
Fluency in advanced troubleshooting skills, methodologies and processes
Broad system application and IT knowledge
High level of Adaptability (ability to quickly learn new technologies as required)
Customer facing experience
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Closing date: October 11th
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.
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