تفاصيل إعلان وظائف بنك الإسكندرية
تفاصيل إعلان وظائف بنك الإسكندرية
1 – Retail CRM Analyst
About the job
Generate all the required analytics, incentive and regular reports (daily, weekly, monthly and ad-hocks) that support CRM and digital department performance.
Manage campaigns implementation end to end on CRM platform.
Track and Monitor the campaigns results supported with new recommendations based on deep analysis to improve results.
Identify new cross/up sell opportunities based on the pattern of customers historical purchase or defined hints.
Analyze large, multi-dimensional datasets, identifying actionable insights and recommendations.
Support CRM and Digital platforms integration projects.
Qualifications:
Full knowledge of data warehouse tables and data mining
Good knowledge of banking products and services
SAS Enterprise guide – or SQL is a Must
Good Knowledge of CRM Applications
Excellent knowledge of MS Office
2 – Senior Loyalty, Partnering & Activation Officer
About the job
Job Duties:
Act as our brand / loyalty guardian at partners stores nationwide. Will be responsible for the following:
Manage our relationship with our partners across all (Retail, Fashion, Tourism and Grocery categories across all regions in Egypt).
Identify potential partnerships with merchants in-line with ALEXBANK loyalty strategy and pillars.
Develop necessary Point of Sales Materials /branding initiatives to maximize our visibility at partners stores
Monitor and evaluate loyalty partner/agency roll out plans through mystery shopping visits and recommendation of improvements as needed.
· Deliver post campaign reports and provide strategic analysis on campaign performance (redemption rates, trends, penetration amongst key markets etc…)
· Troubleshoot customer redemption issues / complaints and provide swift resolution.
Participate in the development of the customer Loyalty Experience and ensure application of best practice methodologies in line with ALEXBANK’s loyalty strategy.
Required Qualifications & Special Skills for the Job:
· Good communication skills.
· High analytical skills.
· Good presentation skills.
·Strong Negotiation skills.
· Ability to work under stress.
· Good with numbers and ability to create or work with matrices.
· Basic financial understanding is a must (basic P&L, ability to calculate marketing ROI and manage campaign investments vs. returns…).
· Mobility across all regions in Egypt
3 – IT Business Analyst
About the job
Alexbank is looking for a detail-oriented high-performing Senior Business Analyst that undertake business analysis activities in line with BABOK standards and can work in a fast-pace multi-team agile environment
Focus to work closely with different business units in the bank to gain an in-depth understanding of their business processes, services, roadmap, and the context in which the business operates.
The ideal candidate will be able to quickly gain knowledge of our applications and business areas to be effective at this role.
The capability to handle multiple change requests and upgrade projects with varying deadlines and in a fast-paced office environment is a must.
Responsibilities:
Eliciting requirements, reviewing, analyzing, and translating into well-organized models either textual models (BRD and user stories) or graphical models (diagrams).
Negotiate specific scope items to ensure delivery meets the needs of all stakeholders.
Work with technical teams to ensure smooth solutions development for the identified business requirements.
Work as a cross-functional team member that can support other functions such as UAT activities.
Act as liaison between business users, product management, internal development team, and external vendors.
Requirements:
A minimum of 5 years of experience in business analysis.
Banking solutions domain and/or Financial industry experience is a must.
Well versed in some of the following banking domain areas:
General ledgers and financial reporting , Liability products (CASA) ,Loan origination process , Treasury and investment , Payment (Swift, ACH) , Other parties payment (Bills payment, Fawry, … etc) , Digital banking and Omni channels , Middleware and integration , Trade finance or Card management.
Excellent in documentation with a proven record in developing requirements documents BRD, SRS, and functional specs with wire frame diagrams and process charts.
Successful records in core banking implementation and /or upgrade projects.
In-depth knowledge of the Software Development Life Cycle (SDLC).
CBAP certificate is a plus.
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